Customer and Product Service

Total Customer Support - YASKAWA comprehensive service

YASKAWA supports the entire product life cycle with service products and support to fit any need.

TOTAL CUSTOMER SUPPORT covers YASKAWA products and systems as well as applications and processes to increase system availability and productivity and to consistently keep everything in top condition.

In-house repairs

With YASKAWA customers have direct contact and access to the robot, controller and drive technology manufacturer.

YASKAWA offers manufacturer repairs using OEM parts and guarantees fair pricing. In addition to sending products in for repair, YASKAWA also provides a repair exchange service and individual reconditioning services for YASKAWA robots and components.

Engineering

Do your current YASKAWA robots and systems need to be updated or adapted to new requirements?

YASKAWA is here to assist you. YASKAWA employees are ready to work on your engineering or update projects.

On-site service

Keep your equipment working at maximum production levels.

Service specialists support customers with the integration of products into production, performing necessary repairs and preventative maintenance as well as carrying out application-related robot programming tasks. YASKAWA also offers customised service and maintenance agreements.

Spare parts

Fast and expert service is always available thanks to our unrivalled stock of parts for all types of YASKAWA controllers and robots.

The highest level of production reliability is ensured, since customers receive expert advice on selecting the right replacement parts when needed or on building up their own supplies. The required parts can be delivered within 24 hours on weekdays within Europe.

Customer Technical Support

Technical support by telephone: expert advice – fast solutions.

For fast, expert advice on robot systems, experienced specialists are available 365 days a year via the technical support hotline. These experts know the systems best and provide reliable support to quickly find the right solution for you.

Total Customer Support

Total Customer Support

In-house repairs

In-house repairs

Engineering

Engineering

On-site service

On-site service

Spare parts

Spare parts

Customer Technical Support

Customer Technical Support

YASKAWA Europe Service Contacts

Germany

YASKAWA Europe GmbH Allershausen
A

YASKAWA Europe GmbH

Yaskawastraße 1

85391 Allershausen

+49 8166 90 0

Contact form

Service Hotline

+49 1805 76 26 83
+49 8166 90 670
tcs@yaskawa.eu.com

Repairs

+49 8166 90 2005
+49 8166 90 694
repair.de@yaskawa.eu.com

Spare Parts

+49 8166 90 2000
+49 8166 90 225
spare-parts-sales@yaskawa.eu.com

Service Sales

+49 8166 90 2002
+49 8166 90 225
tcs-sales@yaskawa.eu.com

Robot Sales

08:00 - 17:30

+49 (0)8166-90-0
robotics@yaskawa.eu.com

Robotics
Robotics
Service
Service
Sales
Sales
 
YASKAWA Europe GmbH Eschborn
B

YASKAWA Europe GmbH

Antriebstechnik / Drives&Motion

Hauptstr. 185

65760 Eschborn

+ 49 (0) 6196 569 500
+ 49 (0) 6196 569 44 500
support@yaskawa.eu.com

Contact form

Drives & Motion
Drives & Motion
Service
Service
Sales
Sales
 
´VIPA GmbH Herzogenaurach
C

´VIPA GmbH

Gesellschaft für Visualisierung und Prozessautomatisierung mbH

Ohmstraße 4

91074 Herzogenaurach

+ 49 0 9132 744 0
+ 49 0 9132 744 1864
info@vipa.de
http://www.vipa.com

Contact form

Service Hotline

+49 9132 744 1150
+49 9132 744 29 1150
support@vipa.de

Control Technology
Control Technology
Service
Service
Sales
Sales